Claims Management

Claims management is provided through our partnership with Lemonaid Motor Legal and includes a fully managed post-accident service.

Lemonaid provides a fresh approach to claims handling, built 
to streamline the start to finish claims process for insurance 
brokers and their clients. A full 24hr service provides a first 
notification of loss reporting line for clients and an instant 
notification of incident to the insurance broker and insurer.

Member Benefits

• Dedicated claims line answered as the insurance broker

• Fault/ Non fault service

• National recovery network with over 400 recovery operators 
  throughout the UK with a recovery ETA of 45 minutes

• Immediate recovery – engineers instructed on day 1 of 
  the claim

• A live claims portal where brokers can view the progress of a 
  claim, such as inspection and repair dates.