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Claims Management

Claims management is provided through our partnership with Lemonaid Motor Legal and includes a fully managed post-accident service.

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Lemonaid provides a fresh approach to claims handling, built 
to streamline the start to finish claims process for insurance 
brokers and their clients. A full 24hr service provides a first 
notification of loss reporting line for clients and an instant 
notification of incident to the insurance broker and insurer.


Member Benefits


  • Dedicated claims line answered as the insurance broker

  • Fault/ Non fault service

  • National recovery network with over 400 recovery operators 
    throughout the UK with a recovery ETA of 45 minutes

  • Immediate recovery – engineers instructed on day 1 of 
    the claim

  • A live claims portal where brokers can view the progress of a 
    claim, such as inspection and repair dates.

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